Shipping policy
At Pawslume, every order ships free, with no minimums, no codes, no catches.
Processing Time
Orders are processed within 1–3 business days of purchase. You will receive a confirmation email with tracking details once your order has shipped.
Delivery Timeframes
United States
- Standard shipping: 7–14 business days
South Africa & Lesotho
- Standard shipping: 14–21 business days
Delivery times are estimates and may vary due to carrier delays, customs processing, or high-demand periods.
Order Tracking
Once your order ships, you will receive an email with your tracking number. You can use this to monitor your delivery in real time.
Lost or Delayed Orders
If your order has not arrived within 25 business days of your ship date, please contact us at support@pawslume.shop and we will investigate immediately.
Important Notes
- We currently ship to the United States, South Africa, and Lesotho.
- Orders are fulfilled through our trusted fulfilment partners and shipped directly to your door.
- International orders may be subject to local customs duties or import taxes, which are the responsibility of the recipient.
If you have any questions about your order, contact us at support@pawslume.shop. We respond within 24 hours on business days.