Terms of service
Overview
Welcome to Pawslume. The terms "we", "us" and "our" refer to Pawslume. We operate this store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated enrichment shopping experience (the "Services"). Pawslume is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you use our Services. Please read them carefully; they include important information about your legal rights, warranty disclaimers, and limitations of liability.
By visiting, interacting with, or purchasing from Pawslume, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our Services.
Section 1 — Access and Account
By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, and that you have given consent for any minor dependents to use the Services on devices you own or manage.
To use our Services, you may be asked to provide information such as your email address, billing, payment, and shipping details. You confirm that all information you provide is accurate, current, and complete, and that you have the right to provide it.
You are solely responsible for the security of your account and all activity under it. Accounts may not be transferred, sold, or assigned to another person.
Section 2 — Our Products
We take great care to represent our products accurately. However, colours and product appearance may vary depending on your device and display settings. We do not warrant that the product's appearance will exactly match what is shown on screen.
All product descriptions are subject to change at any time. We reserve the right to discontinue any product or limit quantities at our discretion.
Section 3 — Orders
When you place an order, you are making an offer to purchase. Pawslume reserves the right to accept or decline any order at its discretion. Your order is not confirmed until we send you an order confirmation email and your payment has been successfully processed.
Please review your order carefully before submitting — we may not be able to accommodate cancellation requests once an order is accepted. If we are unable to fulfil your order, we will contact you using the details provided at checkout.
All returns and exchanges are governed by our Refund Policy.
You confirm that your purchases are for personal or household use and not for commercial resale or export.
Section 4 — Prices and Billing
Prices are subject to change without notice. The price charged will be the price shown at the time your order is placed, confirmed in your order confirmation email.
From time to time, we may offer promotions or discounts governed by separate terms. Where there is a conflict between promotion terms and these Terms, the promotion terms apply.
You agree to provide accurate, current, and complete payment information. You confirm that you are authorised to use the payment method provided and that all charges will be honoured.
Section 5 — Shipping and Delivery
We are not liable for shipping or delivery delays. All delivery timeframes are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs processing, or events outside our control. Once your order is transferred to the carrier, the risk of loss passes to you. Please refer to our Shipping Policy for full details.
Section 6 — Intellectual Property
All content on our Services, including trademarks, text, images, graphics, product descriptions, video, and audio, is owned by Pawslume or its licensors and is protected by applicable intellectual property laws.
You may use our Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, or transmit any material from our Services without our prior written consent. All rights not expressly granted are reserved by Pawslume.
Pawslume's name, logo, and brand elements are trademarks of Pawslume. You must not use them without our prior written permission.
Section 7 — Optional Tools
We may provide access to third-party tools as part of our Services. These tools are provided "as is" without warranties of any kind. We have no control over third-party tools and accept no liability for your use of them. Use of any optional tools is entirely at your own risk.
Section 8 — Third-Party Links
Our Services may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of any third-party sites. If you leave our Services to visit a third-party site, you do so at your own risk. Please review the policies of any third-party site before engaging with it.
Section 9 — Relationship with Shopify
Pawslume is powered by Shopify, which enables us to provide our Services to you. All sales and purchases are made directly with Pawslume. Shopify is not responsible for any aspect of transactions between you and Pawslume. By using our Services, you release Shopify and its affiliates from all claims arising from your purchases with Pawslume.
Section 10 — Privacy Policy
All personal information collected through our Services is subject to our Privacy Policy. By using our Services, you confirm you have read and understood our privacy practices. As our Services are hosted by Shopify, Shopify also collects and processes certain information about your use of our Services in order to provide and improve them.
Section 11 — Feedback
If you submit any ideas, suggestions, reviews, or other feedback to Pawslume, you grant us a perpetual, worldwide, royalty-free licence to use, reproduce, modify, publish, and distribute that feedback for any purpose, including to improve and promote our Services.
You confirm that you own or have the rights to any feedback you submit, and that it does not violate any third-party rights. We are under no obligation to keep feedback confidential, compensate you for it, or respond to it.
Section 12 — Errors, Inaccuracies and Omissions
Occasionally our Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, or availability. We reserve the right to correct any errors and update information at any time without prior notice, including after an order has been submitted.
Section 13 — Prohibited Uses
You may only use our Services for lawful purposes. You may not use our Services to violate any laws, infringe intellectual property rights, transmit harmful or misleading content, harass or harm any person, or engage in spam, phishing, or scraping activity.
You agree not to upload malicious code, attempt to circumvent our security measures, or use automated tools to access our Services without our consent. We reserve the right to suspend or terminate access to our Services at any time if these Terms are violated.
Section 14 — Agents
If you use, allow, or enable any autonomous or semi-autonomous software agent to access or interact with our Services, that agent must at all times identify itself clearly, operate transparently, and comply with any restrictions we impose. Agents may not mimic human behaviour, circumvent CAPTCHAs, or conceal that interactions are automated. We may limit or block agent access at our discretion.
Section 15 — Termination
We may terminate your access to our Services at any time without notice. You remain liable for all amounts due up to the date of termination. Sections relating to Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law survive termination.
Section 16 — Disclaimer of Warranties
Our Services and all products offered through them are provided "as is" and "as available" without warranties of any kind, either express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that our Services will be uninterrupted, timely, secure, or error-free.
Section 17 — Limitation of Liability
To the fullest extent permitted by law, Pawslume, its partners, directors, employees, affiliates, agents, and service providers shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of our Services or any products purchased through them, including lost profits, lost data, or replacement costs.
Section 18 — Indemnification
You agree to indemnify and hold harmless Pawslume, Shopify, and their respective affiliates, officers, directors, employees, and agents from any claims, losses, liabilities, or expenses, including reasonable legal fees, arising from your breach of these Terms, your violation of any law, or your use of our Services.
Section 19 — Severability
If any provision of these Terms is found to be unlawful or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in full force and effect.
Section 20 — Waiver and Entire Agreement
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right. These Terms, together with our policies, constitute the entire agreement between you and Pawslume regarding your use of our Services.
Section 21 — Assignment
You may not transfer or assign your rights under these Terms without our prior written consent. We may transfer or assign our rights without notice to you.
Section 22 — Governing Law
These Terms are governed by the laws of the jurisdiction in which Pawslume operates. You consent to the exclusive jurisdiction of the courts in that jurisdiction for any disputes arising from these Terms or your use of our Services.
Section 23 — Changes to Terms of Service
We reserve the right to update these Terms at any time. Changes will be posted on this page and will take effect on the date specified. Your continued use of our Services after changes are posted constitutes your acceptance of the updated Terms. We will notify you of any material changes in accordance with applicable law.
Section 24 — Contact Information
Questions about these Terms should be directed to us at hello@pawslume.shop.
Pawslume
hello@pawslume.shop
Maseru, Maseru 0100, Lesotho
+266 6265 8719